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Question : Can’t receive Maxcare confirmation email

Answer : We recommend you input the email information so that you can receive the order notification email. A lot of email service providers and email client software have Junk Email Filter helps prevent spam. Sometimes the filter may block legitimate emails, such as the order confirmation email. In order to ensure you receive all the notification emails, please follow these recommendations:

  • Add to your Address Book
  • Check the “Junk”, “Spam” or “Bin” folder, to see If you got any email from, please mark it as “not spam”.

Question : Can I extend the warranty plan for my massage chair?

Answer : Customer can extend the warranty plan for massage chair through Maxcare e-Shop and complete payment for warranty plan extension before the massage chair warranty expires. Application for warranty extension is not allowed when the warranty of your massage chair has expired.

Question : Is there any trade-in discount?

Answer : The trade-in rebate only applies to designated massage chairs. The trade-in transactions must be made in physical stores and counter, it is not applicable to online store transactions. For details, please contact our Customer Service Representative or salesman in store.

Question : Payment Methods 

Answer : We accept the following payment methods:

  • Paypal: VISA, Master Card
  • Bank transferUsername: Maxcare Industrial Limited
    Bank: Bank of China (Hong Kong) Limited
    Account number: 012-787-1-012383-5 (HKD)
    Account Name: Maxcare Industrial Limited
    Bank: Hang Seng Bank Limited
    Account number: 383-772-886883(HKD)
  • FPSFPS Identifier: 4209326

Reminder: After you transfer the money, please upload the deposit slip to “My Account”, and then “Orders”, and press “Upload receipt” to complete the process.

Question : Why overseas order is split?

Answer : When receiving an oversea order, we will comply with the shipping regulations and requirements of the destination. According to the factors such as weight or order total, we will evaluate whether the goods need to be packed and shipped separately in order to comply with the regulations and requirements of the destination, and we will notify the customer by email.
Factors such as the weight limitation and amount of order etc.

Question : Is there a 7-day damage product exchange guarantee after the product is purchased?

Answer : All items will not be refunded. However, if the goods are defective due to shipping defects, customer can request a replacement from the customer service representative within 7 days upon receiving the goods. Replacement items are limited to the same model, color, and size. Returned goods must be in “good condition”. After inspection determining the damage is not caused by anthropic factor, customer service representative will assist you in exchanging the goods immediately. The replacement of display items will be arranged separately depending on the terms stated in the promotion campaigns.