Answer : Customer can view order in “My Account” to check the status when the order has been placed. In normal situation, the goods will be shipped in 14 days.
Answer : We recommend you input the email information so that you can receive the order notification email. A lot of email service providers and email client software have Junk Email Filter helps prevent spam. Sometimes the filter may block legitimate emails, such as the order confirmation email. In order to ensure you receive all the notification emails, please follow these recommendations:
- Add firstname.lastname@example.org to your Address Book
- Check the “Junk”, “Spam” or “Bin” folder, to see If you got any email from email@example.com, please mark it as “not spam”.
Answer : Customer can extend the warranty plan for massage chair through Maxcare e-Shop and complete payment for warranty plan extension before the massage chair warranty expires. Application for warranty extension is not allowed when the warranty of your massage chair has expired.
Answer : The trade-in rebate only applies to designated massage chairs. The trade-in transactions must be made in physical stores and counter, it is not applicable to online store transactions. For details, please contact our Customer Service Representative or salesman in store.
Answer : Interest-free Installment Plan is only applicable for offline store, not applicable for online shop.
Answer : Yes, you can pick up your goods in person in our stores at a specified time. https://maxcareonlineshop.com/shops-information/shops-address/
Answer : We accept the following payment methods:
- Paypal: VISA, Master Card
- Bank transferUsername: Maxcare Industrial Limited
Bank: Bank of China (Hong Kong) Limited
Account number: 012-787-1-012383-5 (HKD)
Account Name: Maxcare Industrial Limited
Bank: Hang Seng Bank Limited
Account number: 383-772-886883(HKD)
- FPSFPS Identifier: 4209326
Reminder: After you transfer the money, please upload the deposit slip to “My Account”, and then “Orders”, and press “Upload receipt” to complete the process.
Answer : When receiving an oversea order, we will comply with the shipping regulations and requirements of the destination. According to the factors such as weight or order total, we will evaluate whether the goods need to be packed and shipped separately in order to comply with the regulations and requirements of the destination, and we will notify the customer by email.
Factors such as the weight limitation and amount of order etc.
Answer : All items will not be refunded. However, if the goods are defective due to shipping defects, customer can request a replacement from the customer service representative within 7 days upon receiving the goods. Replacement items are limited to the same model, color, and size. Returned goods must be in “good condition”. After inspection determining the damage is not caused by anthropic factor, customer service representative will assist you in exchanging the goods immediately. The replacement of display items will be arranged separately depending on the terms stated in the promotion campaigns.
Answer : The products we sell are for Customers private use, and not for commercial resale. The quantity of the same product purchased each time cannot be more than 10pcs. If you need to order more than 10pcs of the same product, please contact us, we will provide special arrangements for individual circumstances.