{"id":4810,"date":"2022-04-14T15:39:36","date_gmt":"2022-04-14T07:39:36","guid":{"rendered":"https:\/\/maxcareonlineshop.com\/customer-services\/warranty-scheme\/"},"modified":"2024-10-28T10:00:41","modified_gmt":"2024-10-28T02:00:41","slug":"warranty-scheme","status":"publish","type":"page","link":"https:\/\/maxcareonlineshop.com\/en\/warranty-scheme\/","title":{"rendered":"Warranty scheme"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4810\" class=\"elementor elementor-4810 elementor-388\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-542c026 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"542c026\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aba31b3\" data-id=\"aba31b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5d2396 elementor-widget elementor-widget-heading\" data-id=\"a5d2396\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">Warranty scheme<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddde17f elementor-widget elementor-widget-text-editor\" data-id=\"ddde17f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe following Warranty Scheme is only applicable to the Hong Kong region. To apply, please fill out the form below, and we will process your application as soon as possible.\r\n<ul>\r\n \t<li>Before applying, it is necessary to arrange an on-site assessment of the actual situation to determine if the product is eligible for warranty. If the product is beyond the warranty period, customers must pay an inspection fee of $400. Regardless of whether the application is accepted, this fee will not be refunded or deducted by any means. Maxcare reserves the right to accept or reject customer renewal requests.<\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3722fb9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3722fb9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-98cbcf4\" data-id=\"98cbcf4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf73bc8 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"cf73bc8\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"2024\" name=\"Warranty Scheme Application Form\" aria-label=\"Warranty Scheme Application Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"4810\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"cf73bc8\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Warranty scheme | Maxcare Massage Product\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"4810\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Tel\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_66cadf5 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_66cadf5\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAddress\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_66cadf5]\" id=\"form-field-field_66cadf5\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Address\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPlease select the Warranty Scheme Plan.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[message]\" id=\"form-field-message\" class=\"elementor-field-textual elementor-size-lg\">\n\t\t\t\t\t\t\t\t\t<option value=\"Dream Comfort Chair 1-Year Warranty Plan $3000\">Dream Comfort Chair 1-Year Warranty Plan $3000<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Lovey Chair 1-Year Warranty Plan $3000\">Lovey Chair 1-Year Warranty Plan $3000<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Prime Chair 1-Year Warranty Plan $3000\">Prime Chair 1-Year Warranty Plan $3000<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Max Generation 1-Year Warranty Plan $3000\">Max Generation 1-Year Warranty Plan $3000<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Enchanted Chair 1-Year Warranty Plan $2000\">Enchanted Chair 1-Year Warranty Plan $2000<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-lg\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Apply<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2082bdc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2082bdc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7cf08ad\" data-id=\"7cf08ad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-83e907c elementor-widget elementor-widget-text-editor\" data-id=\"83e907c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>\u3010Warranty Renewal Terms and Conditions<\/strong><strong>\u3011<\/strong>\r\n<ul>\r\n \t<li>The warranty renewal plan and its services will only take effect after payment has been made.<\/li>\r\n \t<li>The effective date will be the day following the last day of the previous warranty period, not starting from the day of purchase.<\/li>\r\n \t<li>The company reserves the right to repair or replace any products with issues during the warranty period.<\/li>\r\n \t<li>For outlying islands, restricted areas such as Sha Tau Kok, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau, closed areas in Lo Wu, Ma Wan, and Discovery Bay, an additional on-site service fee of $300 will be charged during the warranty period, with no extra charge for parts. If outside the warranty period, an on-site service fee plus inspection fee totaling HK$700 will apply, with parts incurring additional charges. For more details, please contact our customer service assistant.<\/li>\r\n \t<li>Warranty services are limited to Hong Kong and not applicable outside the region.<\/li>\r\n \t<li>All customers enrolled in the renewal plan will receive a renewal contract issued by the company. Once issued, the contract will not be reissued, so please keep it safe. Failure to provide the renewal contract may result in the company reserving the right to charge for repairs and parts.<\/li>\r\n \t<li>Each contract is valid with the company&#8217;s stamp and signature. In the absence of a renewal contract issued by the company or lacking the company&#8217;s stamp and signature, the company reserves the right to charge for repairs and parts.<\/li>\r\n \t<li>Any damage or stains on the renewal contract will render it invalid.<\/li>\r\n \t<li>The warranty only covers the core maintenance. Parts such as power cords, transformers, casings, batteries, remote controls, electrode pads, covers (leather, cloth, etc.), accessories subject to wear and tear or loss, are not covered.<\/li>\r\n \t<li>Products placed in non-residential settings are not covered.<\/li>\r\n \t<li>Goods that customers have self-installed, disassembled, modified, or moved are not covered.<\/li>\r\n \t<li>The company is not responsible for any faults caused by typhoons, natural disasters, floods, ground shifts, infestations, improper usage, self-repairs, modifications, incorrect voltage, damage by humans or animals, etc., even within the warranty period.<\/li>\r\n \t<li>In case of disputes regarding the warranty terms and conditions, the Chinese version shall prevail.<\/li>\r\n \t<li>Display massage chairs are not eligible for the renewal plan.<\/li>\r\n<\/ul>\r\nFor any inquiries regarding the above renewal plan, feel free to contact our customer service assistant at 2950 9383. This renewal plan is only applicable to individual customers. For corporate inquiries, please email <a href=\"mailto:cs@maxcare.com.hk\">cs@maxcare.com.hk<\/a> for more details on renewal.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warranty scheme The following Warranty Scheme is only applicable to the Hong Kong region. To apply, please fill out the form below, and we will process your application as soon as possible. Before applying, it is necessary to arrange an on-site assessment of the actual situation to determine if the product is eligible for warranty. [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4810","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Warranty scheme | Maxcare Massage Product<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/maxcareonlineshop.com\/en\/warranty-scheme\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty scheme\" \/>\n<meta property=\"og:description\" content=\"Warranty scheme The following Warranty Scheme is only applicable to the Hong Kong region. 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